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General conditions

Article 1 - Identity of the entrepreneur
Article 2 - Applicability.
Article 3 - The offer
Article 4 - The Agreement
Article 5 - Right of withdrawal
Article 6 - The price
Article 7 - Offers
Article 8 - Images and specifications
Article 9 - Liability
Article 10 - Warranty and conformity
Article 11 - Delivery and execution
Article 12 - Payment
Article 13 - Data management
Article 14 - Complaints procedure
Article 15 - Disputes

Article 1 - Identity of the entrepreneur

Luxigo
Email address: Info@luxigo.nl
Chamber of Commerce number: 72481986
Btw-identificatienummer: NL206940798B01

Company Description: Using a laser cutter to manufacture products.

The terms and conditions apply to all work performed by Luxigo.

Article 2 - Applicability

2.1 These general terms and conditions apply to every offer made by Luxigo and to every agreement concluded between Luxigo and the consumer. The terms and conditions are accessible to everyone and included on the Luxigo website. Upon request, we will send you a written copy.

2.2 By placing an order, you indicate your agreement with the terms and conditions of delivery and payment. Luxigo reserves the right to change its delivery and/or payment terms after expiry.

2.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Luxigo.

2.4 Luxigo warrants that the delivered product conforms to the agreement and meets the specifications stated in the offer.

Article 3 - The offer

3.1 Pictures posted with the products are for illustration purposes only.

3.2 Offers are valid while supplies last.

3.3 Information, images, verbal notifications, statements, etc. regarding all offers and the main characteristics of the products provided by telephone or e-mail are provided as accurately as possible. However, Luxigo does not guarantee that all offers and products fully comply with the information provided. Deviations cannot in principle give rise to compensation and/or dissolution.

Article 4 - The agreement

4.1 An agreement between Luxigo and a customer is established after an order has been assessed for feasibility by Luxigo.

4.2 Luxigo reserves the right, without giving reasons, not to accept orders or assignments or to accept them only under the condition that the shipment is made cash on delivery or after advance payment.

Article 5 - Right of withdrawal

5.1 Excluded from returns
Custom made products cannot be returned unless an item is delivered that does not conform to order.

5.2 On delivery of standard products:

1. When purchasing products, the consumer has the option of dissolving the agreement without giving reasons for 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.
2. During the reflection period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to use his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form or by another means of communication such as e-mail. After the consumer has made it known that he wants to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
4. If the customer has not made known after the expiration of the periods mentioned in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

5.3 When providing services:

1. With the delivery of services, the consumer has the option of dissolving the agreement without giving reasons for at least 14 days, starting from the day of entering into the agreement.
2. To make use of his right of withdrawal, the consumer will comply with the reasonable and clear instructions provided by the entrepreneur in the offer and/or at the latest at the time of delivery.

5.4 The return of the delivered goods is entirely at the expense and risk of the customer.

 

Article 6 - The prize

6.1 Prices will not be increased within the term of the offer, unless legal measures make it necessary or if the manufacturer implements interim price increases.

6.2 All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

6.3 All prices on the site are in Euros and include 21% VAT unless otherwise stated.

Article 7 - Offers

7.1 Offers are without obligation unless otherwise stated in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Luxigo reserves the right to revoke or deviate from the offer within a period of 3 working days after receipt of such acceptance.

7.3 Verbal promises will bind Luxigo only after they have been explicitly confirmed in writing.

7.4 Offers made by Luxigo do not automatically apply to repeat orders.

7.5 Luxigo cannot be held to its offer if the buyer should have understood that the offer, or a part thereof, contained an obvious mistake or slip of the pen.

7.6 Additions, modifications and/or further agreements shall be effective only if agreed in writing.

Article 8 - Images and specifications

8.1 All images; photographs, drawings, etc.; including data on weights, dimensions, colors, images of labels, etc. on Luxigo's internet site are approximate only, are indicative and cannot give rise to compensation or dissolution of the agreement.

Article 9 - Liability

9.1 Luxigo is not liable for any injuries sustained to products delivered.

9.2 If Luxigo must compensate any damage for whatever reason, such compensation will never exceed the amount equal to the invoice value of the products delivered.

Article 10 - Warranty and conformity

10.1 Luxigo warrants that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations existing on the date of conclusion of the agreement.

10.2 If Luxigo is obliged to compensate any damage for whatever reason, such compensation will never exceed an amount equal to the invoice value related to the product.

10.3 If it turns out that the delivered goods are faulty or defective, the customer (before returning them to Luxigo) has to report these defects to Luxigo in writing within 14 days after discovery of the defect. Goods must be returned in their original packaging.

10.4 Luxigo will not be liable for damage caused by intent or similar intentional recklessness of non-managerial personnel.

10.5 Warranty cannot be granted if the buyer has made changes to the product or if the product has suffered damage due to intentional or negligent maintenance.

Article 11 - Delivery and execution

11.1 Delivery is made while supplies last.

11.2 Luxigo will handle the material to be handled with care at all times.

11.3 The product will always be protected as much as possible before shipment. Should the product be fragile, Luxigo will take extra precautions. Hereby the product will be packed in bubble wrap and the box will be provided with a 'fragile' sticker.

11.4 Luxigo strives to keep delivery time as short as possible, but may revert to this in 1 of the following cases:

• Products ordered are out of stock;
• Products ordered are no longer available;
• Due to personal circumstances, packages cannot be mailed.

11.5 A choice can be made to pick up or ship the products via parcel post.

11.6 The place of delivery, once shipping has been chosen, is the shipping address that the client has provided to Luxigo on the site.

11.7 For delivery via parcel post, Luxigo is not liable for any delays in shipments.

11.8 Shipping by mail is at the risk of the buyer. Luxigo is not liable for lost or damaged packages.

11.9 Once the choice is made to pick up the products, an appointment must be made with Luxigo and indicated from which pick-up address.

Article 12 - Payment

12.1 The amounts due to the client, to be found on the quotation, must be paid within 14 days.

12.2 The payment method for the amount due can be paid by iDEAL, Bank Transfer, Sofort, Bancontact, VVV gift vouchers or by Cash/Pin on collection of the product. The full invoice amount must be paid before the products are shipped or may be picked up.

Article 13 - Data management

13.1 If you place an order with Luxigo, your data will be included in Luxigo's customer database. Luxigo abides by the Personal Data Protection Act and will not disclose your information to third parties. See our Privacy Statement.

13.2 Luxigo respects the privacy of the users of the internet site and ensures confidential treatment of your personal data.

Article 14 - Complaints procedure

14.1 The entrepreneur shall have a sufficiently publicized complaints procedure and shall handle the complaint in accordance with this complaints procedure.

14.2 Complaints about the performance of the agreement must be submitted to the entrepreneur within 2 months fully and clearly described, after the consumer has identified the defects.

14.3 Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

14.4 If the complaint cannot be resolved by mutual agreement a dispute arises which is amenable to the dispute resolution procedure.

14.5 For complaints, a consumer should first turn to the entrepreneur. If the webshop is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (webwinkelkeur.nl), which will mediate for free. Check if this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If there is still no solution, the consumer has the option to submit his complaint to the independent disputes committee appointed by the WebwinkelKeur Foundation, the decision is binding and both entrepreneur and consumer agree to this binding decision. To submit a dispute to this dispute committee are costs associated that should be paid by the consumer to the committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

14.6 A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

14.7 If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his discretion, either replace or repair the delivered products free of charge

 

Article 15 - Disputes

15.1 Contracts between the entrepreneur and the consumer to which these general conditions relate are exclusively governed by Dutch law.